These Terms govern your use of the Freshatkom Daily mobile apps and website (“Service”). By creating an account or using the Service you agree to these Terms.
Accounts
- You must provide accurate information and keep your account secure. You are responsible for activity under your account.
- We may suspend or terminate accounts for violations, fraud, or illegal activity.
Marketplace
- We connect customers with independent businesses selling surplus food (“Merchants”). We are not the seller of food items.
- Item availability, contents of “surprise bags,” allergens, and pickup times are set by Merchants. Always check labels and ask the Merchant if you have dietary concerns.
Orders & Payments
- Orders are reserved for pickup within the stated collection window. If you miss the window the order may be forfeited.
- Prices include the discounts shown at checkout. Taxes/fees may apply.
- Payments are processed by third-party providers. You authorize us to charge your selected payment method.
Refund & Return Policy
- If you arrive within the pickup window and the Merchant cannot fulfill your order, contact support within 24 hours for assistance.
- Quality concerns for surplus items are handled case-by-case with the Merchant; photos may be required.
- Refunds, if approved, are returned to the original payment method.
Pickup & Delivery
Default is pickup at the Merchant location during the selected window. If delivery is offered, ETAs are estimates and may vary; failed deliveries due to unreachable recipients may be canceled without refund.
User Content
- You may post reviews or messages. You grant us a license to use this content to operate and promote the Service.
- No unlawful, abusive, hateful, or infringing content; no spam or scraping.
Prohibited Activities
- Interfering with the Service, attempting unauthorized access, or reverse engineering.
- Impersonation, fraud, coupon abuse, or reselling orders.
Disclaimers
We provide the Service “as is” without warranties. To the extent allowed by law, we disclaim implied warranties of merchantability, fitness, and non-infringement.
Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential damages. Our total liability related to the Service will not exceed the amounts you paid in the 3 months before the claim.
Governing Law
These Terms are governed by the laws of Jordan (without regard to conflicts principles). Courts in Amman shall have jurisdiction.
Merchant / Business Agreement (summary)
- Merchants confirm they have the right to sell listed items and are responsible for food safety, labeling, and compliance.
- Settlement schedule, fees, and chargebacks are defined in your onboarding or separate written terms.
Cookies & Tracking
Our website uses cookies for essential functions and analytics. See our Privacy Policy for details.
Contact
WhatsApp / Phone: +962 7 XXX XXX XX
Email: support@freshatkomdaily.com